Warranty Policy

Hardell One-Year Warranty Policy

At Hardell, we are committed to delivering high-quality DIY tools, including rotary tools, engraving pens, and digital calipers, that you can rely on for your creative projects. We stand behind the craftsmanship of every product we sell.

1. Warranty Period

Hardell offers a 12-month (1-year) warranty on all products purchased directly from Hardell or through our authorized retailers. The warranty period begins from the original date of purchase (as shown on your receipt or order confirmation).

2. Warranty Coverage

During the warranty period, if your Hardell product fails to perform due to defects in materials or workmanship under normal, household use, we will, at our discretion:

• Repair the product free of charge; or
• Replace the product with a new or refurbished unit of equal value; or
• Refund the original purchase price (if repair or replacement is not feasible).

This warranty applies to the original purchaser only and is non-transferable.

3. How to File a Warranty Claim

To initiate a warranty claim, please follow these steps:

1.Contact our customer service team at contact@hardell.com with:

• Your order number or proof of purchase.
• A detailed description of the issue you are experiencing.
• Photos or videos showing the defect or malfunction (this helps us diagnose the problem quickly and accurately).

2.Our support team will review your claim and respond within 1–2 business days with further instructions.

3.If your claim is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the correct return address for warranty service.

Please do NOT send any product back to us without first obtaining an RMA number. Unauthorized returns will not be accepted.

4. Warranty Exclusions

This warranty does NOT cover the following:

• Normal Wear and Tear
  Worn-out motor brushes, dulled drill bits, grinding bits, sanding bands, and other consumable accessories that naturally degrade with use.
• Misuse or Abuse
  Damage caused by dropping, impact, improper storage, or use outside the product's intended purpose.
• Unauthorized Modifications
  Products that have been disassembled, modified, or repaired by anyone other than Hardell's authorized personnel.
• Electrical Issues
  Damage caused by improper voltage, incorrect power supply, or using incompatible batteries/chargers.
• External Factors
  Damage from accidents, fire, water, flooding, or other natural disasters.
• Commercial Use
  Damage resulting from heavy commercial, industrial, or professional use beyond normal household/DIY applications.
• Missing Parts
  Products returned with missing accessories, parts, or original packaging (unless the missing items were defective upon arrival).

Please note: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

5. Warranty Shipping Costs

• Valid warranty claim – shipping the repaired or replacement unit back to you
  Covered by Hardell (free of charge)
• Shipping the defective product to us for inspection/repair
  Customer's responsibility
• Invalid warranty claim (e.g., issue is not covered, or product is found to be in working condition) – return shipping to send the item back to you
  Customer's responsibility

Recommendation: We strongly recommend using a trackable shipping service with insurance when sending your product to us. Hardell is not responsible for items lost or damaged in transit during the return shipment.

6. Warranty After Replacement

If your product is replaced under warranty:

• The replacement unit will carry the remaining warranty period from the original purchase date (not a new 1-year warranty).
• If the original product was under warranty for less than 3 months at the time of replacement, we will extend the warranty on the replacement unit to a minimum of 3 months from the date of replacement, whichever is longer.

7. Out-of-Warranty Service

If your product is no longer covered by warranty (beyond 12 months or excluded under Section 4 above), we still offer out-of-warranty repair services at a reasonable cost. Please contact us at contact@hardell.com for a repair estimate.

• Out-of-warranty repairs may incur service fees and shipping charges.
• You will receive a quote before any work begins, and you are under no obligation to proceed.

8. Contact Information

For all warranty-related inquiries, please reach out to our support team:

📧 Email: contact@hardell.com
📞 Phone: +1 (303)521-2485
🕒 Working Hours: Monday---Friday, 9:00 AM---4:00 PM (EST)

We are here to help and will respond to all warranty requests within 1–2 business days.

Hardell reserves the right to update or modify this warranty policy at any time without prior notice. Please refer to this page for the most current version.