Refund&Return Policy

Hardell Complete After-Sales Policy

At Hardell, we stand behind the quality of our DIY tools, including our rotary tools, engraving pens, and digital calipers. We want you to be completely satisfied with your purchase. Please read our policy carefully before initiating a return or cancellation.

1. Order Cancellation Policy

We understand that sometimes you may change your mind after placing an order. Hardell offers a flexible cancellation policy to accommodate your needs.

Free Cancellation Window

• You may cancel your order within 24 hours of placing it at no cost. Simply email us at contact@hardell.com with your order number and cancellation request, and we will process a full refund immediately.

Late Cancellation (After 24 Hours)

• If you request to cancel your order more than 24 hours after placement, a $18.00 cancellation fee will be applied.
• This fee covers the labor and packaging materials already invested in preparing your order for shipment. Once the 24-hour window has passed, your item has typically entered our packing process, and we incur real costs to halt that workflow.

How to Cancel an Order

To request a cancellation, please contact us at:
📧 Email: contact@hardell.com
📞 Phone: +1 (856)484-8947

Please include your order number and full name in your request so we can locate your order quickly.
Note: Once an order has been shipped, it can no longer be cancelled. In that case, please refer to our Return Policy below to initiate a return after delivery.

2. Return Policy (30-Day Guarantee)

We accept returns on products purchased directly from Hardell. You have 30 calendar days from the date of delivery to request a return.

Eligibility Conditions

To be eligible for a return:

• For Quality-Related Issues (Defective / Damaged / Wrong Item):
  The product must be faulty, damaged upon arrival, or not the item you ordered.
  Returns under this category are FREE of charge (shipping costs covered by Hardell).
  
• For Non-Quality-Related Issues (Change of Mind / Bought by Mistake):
  The item must be unused, unopened, and in its original packaging with all accessories and manuals included.
  A 20% restocking fee will be deducted from your total refund amount to cover processing and repackaging costs.
  The return shipping cost must be borne by the customer.

Return Process

1. Before returning any item, please contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number and confirm the correct return address.
2. Package your item securely, including the RMA number and your order receipt/proof of purchase inside the package.
3. Ship the return package to the address provided by our support team.

Important: Do NOT send items back to the original shipping address or return items without prior communication with our support team. Unauthorized returns will not be accepted or refunded.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-order or personalized items (if applicable).
• Items that show signs of use, damage, or missing parts (unless caused by our error).
• Consumable accessories such as grinding bits, drill bits, and sanding bands (these are considered wear-and-tear parts).

4. Refund Process

Once we receive and inspect your return package:

• If your return is approved, we will process your refund to your original payment method (credit card or PayPal) within 1–5 business days.
• You will receive a confirmation email once the refund is issued.
• For non-quality returns, the refund amount will be the purchase price minus the 20% restocking fee. Original shipping charges (if any) are non-refundable.

Return Address

Please do NOT send your return to the shipping address on your delivery package. Our return processing center is different from our shipping warehouse.

To obtain the correct return address, you must:

1. Contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number.
2. Our support team will provide you with the correct return address along with your RMA number.

Important: Returns sent to the wrong address (including the original shipping address) will not be received or processed, and we will not be able to issue a refund for such returns. Unauthorized returns without prior communication will also not be accepted.

Late or Missing Refunds

If you haven't received your refund after 5 business days:

1. Double-check your bank or credit card account statement.
2. Contact your credit card company or bank — they may have processing delays.
3. If you've done both and still have not received your refund, please reach out to us at contact@hardell.com, and we will investigate it for you promptly.

5. One-Year Warranty Policy

We are confident in the durability and performance of Hardell tools. We offer a 12-month (1-year) warranty on all our products (excluding consumable parts) from the date of purchase.

Please refer to our warranty policy for details!

6. Contact Information

If you have any questions about cancellations, returns, refunds, or warranty claims, please don't hesitate to contact our support team:

 📧 Email: contact@hardell.com
📞 Phone: +1 (303)521-2485
🕒 Working Hours: Monday---Friday, 9:00 AM---4:00 PM (EST)

We will respond to all inquiries within 1–2 business days.Hardell reserves the right to update or modify this policy at any time without prior notice. Please refer to this page for the most current version.