Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
🛒Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
🔄Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
Hardell Complete After-Sales Policy
At Hardell, we stand behind the quality of our DIY tools, including our rotary tools, engraving pens, and digital calipers. We want you to be completely satisfied with your purchase. Please read our policy carefully before initiating a return or cancellation.
1. Order Cancellation Policy
We understand that sometimes you may change your mind after placing an order. Hardell offers a flexible cancellation policy to accommodate your needs.
Free Cancellation Window
- You may cancel your order within 24 hours of placing it at no cost. Simply email us at contact@hardell.com with your order number and cancellation request, and we will process a full refund immediately.
Late Cancellation (After 24 Hours)
- If you request to cancel your order more than 24 hours after placement, a $18.00 cancellation fee will be applied.
- This fee covers the labor and packaging materials already invested in preparing your order for shipment. Once the 24-hour window has passed, your item has typically entered our packing process, and we incur real costs to halt that workflow.
How to Cancel an Order
To request a cancellation, please contact us at:
📧 Email: contact@hardell.com
📞 Phone: +1 (856)484-8947
Please include your order number and full name in your request so we can locate your order quickly.
Note: Once an order has been shipped, it can no longer be cancelled. In that case, please refer to our Return Policy below to initiate a return after delivery.
2. Return Policy (30-Day Guarantee)
We accept returns on products purchased directly from Hardell. You have 30 calendar days from the date of delivery to request a return.
Eligibility Conditions
To be eligible for a return:
-
For Quality-Related Issues (Defective / Damaged / Wrong Item):
The product must be faulty, damaged upon arrival, or not the item you ordered.
Returns under this category are FREE of charge (shipping costs covered by Hardell).
- For Non-Quality-Related Issues (Change of Mind / Bought by Mistake):
The item must be unused, unopened, and in its original packaging with all accessories and manuals included.
A 20% restocking fee will be deducted from your total refund amount to cover processing and repackaging costs.
The return shipping cost must be borne by the customer.
Return Process
- Before returning any item, please contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number and confirm the correct return address.
- Package your item securely, including the RMA number and your order receipt/proof of purchase inside the package.
- Ship the return package to the address provided by our support team.
Important: Do NOT send items back to the original shipping address or return items without prior communication with our support team. Unauthorized returns will not be accepted or refunded.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-order or personalized items (if applicable).
- Items that show signs of use, damage, or missing parts (unless caused by our error).
- Consumable accessories such as grinding bits, drill bits, and sanding bands (these are considered wear-and-tear parts).
4. Refund Process
Once we receive and inspect your return package:
- If your return is approved, we will process your refund to your original payment method (credit card or PayPal) within 1–5 business days.
- You will receive a confirmation email once the refund is issued.
- For non-quality returns, the refund amount will be the purchase price minus the 20% restocking fee. Original shipping charges (if any) are non-refundable.
Return Address
Please do NOT send your return to the shipping address on your delivery package. Our return processing center is different from our shipping warehouse.
To obtain the correct return address, you must:
- Contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number.
- Our support team will provide you with the correct return address along with your RMA number.
Important: Returns sent to the wrong address (including the original shipping address) will not be received or processed, and we will not be able to issue a refund for such returns. Unauthorized returns without prior communication will also not be accepted.
Late or Missing Refunds
If you haven't received your refund after 5 business days:
- Double-check your bank or credit card account statement.
- Contact your credit card company or bank — they may have processing delays.
- If you've done both and still have not received your refund, please reach out to us at contact@hardell.com, and we will investigate it for you promptly.
5. One-Year Warranty Policy
We are confident in the durability and performance of Hardell tools. We offer a 12-month (1-year) warranty on all our products (excluding consumable parts) from the date of purchase.
Please refer to our warranty policy for details!
6. Contact Information
If you have any questions about cancellations, returns, refunds, or warranty claims, please don't hesitate to contact our support team:
📧 Email: contact@hardell.com
📞 Phone: +1 (303)521-2485
🕒 Working Hours: Monday---Friday, 9:00 AM---4:00 PM (EST)
We will respond to all inquiries within 1–2 business days.Hardell reserves the right to update or modify this policy at any time without prior notice. Please refer to this page for the most current version.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Hardell Complete After-Sales Policy
At Hardell, we stand behind the quality of our DIY tools, including our rotary tools, engraving pens, and digital calipers. We want you to be completely satisfied with your purchase. Please read our policy carefully before initiating a return or cancellation.
1. Order Cancellation Policy
We understand that sometimes you may change your mind after placing an order. Hardell offers a flexible cancellation policy to accommodate your needs.
Free Cancellation Window
- You may cancel your order within 24 hours of placing it at no cost. Simply email us at contact@hardell.com with your order number and cancellation request, and we will process a full refund immediately.
Late Cancellation (After 24 Hours)
- If you request to cancel your order more than 24 hours after placement, a $18.00 cancellation fee will be applied.
- This fee covers the labor and packaging materials already invested in preparing your order for shipment. Once the 24-hour window has passed, your item has typically entered our packing process, and we incur real costs to halt that workflow.
How to Cancel an Order
To request a cancellation, please contact us at:
📧 Email: contact@hardell.com
📞 Phone: +1 (856)484-8947
Please include your order number and full name in your request so we can locate your order quickly.
Note: Once an order has been shipped, it can no longer be cancelled. In that case, please refer to our Return Policy below to initiate a return after delivery.
2. Return Policy (30-Day Guarantee)
We accept returns on products purchased directly from Hardell. You have 30 calendar days from the date of delivery to request a return.
Eligibility Conditions
To be eligible for a return:
-
For Quality-Related Issues (Defective / Damaged / Wrong Item):
The product must be faulty, damaged upon arrival, or not the item you ordered.
Returns under this category are FREE of charge (shipping costs covered by Hardell).
- For Non-Quality-Related Issues (Change of Mind / Bought by Mistake):
The item must be unused, unopened, and in its original packaging with all accessories and manuals included.
A 20% restocking fee will be deducted from your total refund amount to cover processing and repackaging costs.
The return shipping cost must be borne by the customer.
Return Process
- Before returning any item, please contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number and confirm the correct return address.
- Package your item securely, including the RMA number and your order receipt/proof of purchase inside the package.
- Ship the return package to the address provided by our support team.
Important: Do NOT send items back to the original shipping address or return items without prior communication with our support team. Unauthorized returns will not be accepted or refunded.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-order or personalized items (if applicable).
- Items that show signs of use, damage, or missing parts (unless caused by our error).
- Consumable accessories such as grinding bits, drill bits, and sanding bands (these are considered wear-and-tear parts).
4. Refund Process
Once we receive and inspect your return package:
- If your return is approved, we will process your refund to your original payment method (credit card or PayPal) within 1–5 business days.
- You will receive a confirmation email once the refund is issued.
- For non-quality returns, the refund amount will be the purchase price minus the 20% restocking fee. Original shipping charges (if any) are non-refundable.
Return Address
Please do NOT send your return to the shipping address on your delivery package. Our return processing center is different from our shipping warehouse.
To obtain the correct return address, you must:
- Contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number.
- Our support team will provide you with the correct return address along with your RMA number.
Important: Returns sent to the wrong address (including the original shipping address) will not be received or processed, and we will not be able to issue a refund for such returns. Unauthorized returns without prior communication will also not be accepted.
Late or Missing Refunds
If you haven't received your refund after 5 business days:
- Double-check your bank or credit card account statement.
- Contact your credit card company or bank — they may have processing delays.
- If you've done both and still have not received your refund, please reach out to us at contact@hardell.com, and we will investigate it for you promptly.
5. One-Year Warranty Policy
We are confident in the durability and performance of Hardell tools. We offer a 12-month (1-year) warranty on all our products (excluding consumable parts) from the date of purchase.
Please refer to our warranty policy for details!
6. Contact Information
If you have any questions about cancellations, returns, refunds, or warranty claims, please don't hesitate to contact our support team:
📧 Email: contact@hardell.com
📞 Phone: +1 (303)521-2485
🕒 Working Hours: Monday---Friday, 9:00 AM---4:00 PM (EST)
We will respond to all inquiries within 1–2 business days.Hardell reserves the right to update or modify this policy at any time without prior notice. Please refer to this page for the most current version.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
Hardell Complete After-Sales Policy
At Hardell, we stand behind the quality of our DIY tools, including our rotary tools, engraving pens, and digital calipers. We want you to be completely satisfied with your purchase. Please read our policy carefully before initiating a return or cancellation.
1. Order Cancellation Policy
We understand that sometimes you may change your mind after placing an order. Hardell offers a flexible cancellation policy to accommodate your needs.
Free Cancellation Window
- You may cancel your order within 24 hours of placing it at no cost. Simply email us at contact@hardell.com with your order number and cancellation request, and we will process a full refund immediately.
Late Cancellation (After 24 Hours)
- If you request to cancel your order more than 24 hours after placement, a $18.00 cancellation fee will be applied.
- This fee covers the labor and packaging materials already invested in preparing your order for shipment. Once the 24-hour window has passed, your item has typically entered our packing process, and we incur real costs to halt that workflow.
How to Cancel an Order
To request a cancellation, please contact us at:
📧 Email: contact@hardell.com
📞 Phone: +1 (856)484-8947
Please include your order number and full name in your request so we can locate your order quickly.
Note: Once an order has been shipped, it can no longer be cancelled. In that case, please refer to our Return Policy below to initiate a return after delivery.
2. Return Policy (30-Day Guarantee)
We accept returns on products purchased directly from Hardell. You have 30 calendar days from the date of delivery to request a return.
Eligibility Conditions
To be eligible for a return:
-
For Quality-Related Issues (Defective / Damaged / Wrong Item):
The product must be faulty, damaged upon arrival, or not the item you ordered.
Returns under this category are FREE of charge (shipping costs covered by Hardell).
- For Non-Quality-Related Issues (Change of Mind / Bought by Mistake):
The item must be unused, unopened, and in its original packaging with all accessories and manuals included.
A 20% restocking fee will be deducted from your total refund amount to cover processing and repackaging costs.
The return shipping cost must be borne by the customer.
Return Process
- Before returning any item, please contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number and confirm the correct return address.
- Package your item securely, including the RMA number and your order receipt/proof of purchase inside the package.
- Ship the return package to the address provided by our support team.
Important: Do NOT send items back to the original shipping address or return items without prior communication with our support team. Unauthorized returns will not be accepted or refunded.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-order or personalized items (if applicable).
- Items that show signs of use, damage, or missing parts (unless caused by our error).
- Consumable accessories such as grinding bits, drill bits, and sanding bands (these are considered wear-and-tear parts).
4. Refund Process
Once we receive and inspect your return package:
- If your return is approved, we will process your refund to your original payment method (credit card or PayPal) within 1–5 business days.
- You will receive a confirmation email once the refund is issued.
- For non-quality returns, the refund amount will be the purchase price minus the 20% restocking fee. Original shipping charges (if any) are non-refundable.
Return Address
Please do NOT send your return to the shipping address on your delivery package. Our return processing center is different from our shipping warehouse.
To obtain the correct return address, you must:
- Contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number.
- Our support team will provide you with the correct return address along with your RMA number.
Important: Returns sent to the wrong address (including the original shipping address) will not be received or processed, and we will not be able to issue a refund for such returns. Unauthorized returns without prior communication will also not be accepted.
Late or Missing Refunds
If you haven't received your refund after 5 business days:
- Double-check your bank or credit card account statement.
- Contact your credit card company or bank — they may have processing delays.
- If you've done both and still have not received your refund, please reach out to us at contact@hardell.com, and we will investigate it for you promptly.
5. One-Year Warranty Policy
We are confident in the durability and performance of Hardell tools. We offer a 12-month (1-year) warranty on all our products (excluding consumable parts) from the date of purchase.
Please refer to our warranty policy for details!
6. Contact Information
If you have any questions about cancellations, returns, refunds, or warranty claims, please don't hesitate to contact our support team:
📧 Email: contact@hardell.com
📞 Phone: +1 (303)521-2485
🕒 Working Hours: Monday---Friday, 9:00 AM---4:00 PM (EST)
We will respond to all inquiries within 1–2 business days.Hardell reserves the right to update or modify this policy at any time without prior notice. Please refer to this page for the most current version.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 3-4 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Hardell Complete After-Sales Policy
At Hardell, we stand behind the quality of our DIY tools, including our rotary tools, engraving pens, and digital calipers. We want you to be completely satisfied with your purchase. Please read our policy carefully before initiating a return or cancellation.
1. Order Cancellation Policy
We understand that sometimes you may change your mind after placing an order. Hardell offers a flexible cancellation policy to accommodate your needs.
Free Cancellation Window
- You may cancel your order within 24 hours of placing it at no cost. Simply email us at contact@hardell.com with your order number and cancellation request, and we will process a full refund immediately.
Late Cancellation (After 24 Hours)
- If you request to cancel your order more than 24 hours after placement, a $18.00 cancellation fee will be applied.
- This fee covers the labor and packaging materials already invested in preparing your order for shipment. Once the 24-hour window has passed, your item has typically entered our packing process, and we incur real costs to halt that workflow.
How to Cancel an Order
To request a cancellation, please contact us at:
📧 Email: contact@hardell.com
📞 Phone: +1 (856)484-8947
Please include your order number and full name in your request so we can locate your order quickly.
Note: Once an order has been shipped, it can no longer be cancelled. In that case, please refer to our Return Policy below to initiate a return after delivery.
2. Return Policy (30-Day Guarantee)
We accept returns on products purchased directly from Hardell. You have 30 calendar days from the date of delivery to request a return.
Eligibility Conditions
To be eligible for a return:
-
For Quality-Related Issues (Defective / Damaged / Wrong Item):
The product must be faulty, damaged upon arrival, or not the item you ordered.
Returns under this category are FREE of charge (shipping costs covered by Hardell).
- For Non-Quality-Related Issues (Change of Mind / Bought by Mistake):
The item must be unused, unopened, and in its original packaging with all accessories and manuals included.
A 20% restocking fee will be deducted from your total refund amount to cover processing and repackaging costs.
The return shipping cost must be borne by the customer.
Return Process
- Before returning any item, please contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number and confirm the correct return address.
- Package your item securely, including the RMA number and your order receipt/proof of purchase inside the package.
- Ship the return package to the address provided by our support team.
Important: Do NOT send items back to the original shipping address or return items without prior communication with our support team. Unauthorized returns will not be accepted or refunded.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-order or personalized items (if applicable).
- Items that show signs of use, damage, or missing parts (unless caused by our error).
- Consumable accessories such as grinding bits, drill bits, and sanding bands (these are considered wear-and-tear parts).
4. Refund Process
Once we receive and inspect your return package:
- If your return is approved, we will process your refund to your original payment method (credit card or PayPal) within 1–5 business days.
- You will receive a confirmation email once the refund is issued.
- For non-quality returns, the refund amount will be the purchase price minus the 20% restocking fee. Original shipping charges (if any) are non-refundable.
Return Address
Please do NOT send your return to the shipping address on your delivery package. Our return processing center is different from our shipping warehouse.
To obtain the correct return address, you must:
- Contact our customer service team at contact@hardell.com to request a Return Merchandise Authorization (RMA) number.
- Our support team will provide you with the correct return address along with your RMA number.
Important: Returns sent to the wrong address (including the original shipping address) will not be received or processed, and we will not be able to issue a refund for such returns. Unauthorized returns without prior communication will also not be accepted.
Late or Missing Refunds
If you haven't received your refund after 5 business days:
- Double-check your bank or credit card account statement.
- Contact your credit card company or bank — they may have processing delays.
- If you've done both and still have not received your refund, please reach out to us at contact@hardell.com, and we will investigate it for you promptly.
5. One-Year Warranty Policy
We are confident in the durability and performance of Hardell tools. We offer a 12-month (1-year) warranty on all our products (excluding consumable parts) from the date of purchase.
Please refer to our warranty policy for details!
6. Contact Information
If you have any questions about cancellations, returns, refunds, or warranty claims, please don't hesitate to contact our support team:
📧 Email: contact@hardell.com
📞 Phone: +1 (303)521-2485
🕒 Working Hours: Monday---Friday, 9:00 AM---4:00 PM (EST)
We will respond to all inquiries within 1–2 business days.Hardell reserves the right to update or modify this policy at any time without prior notice. Please refer to this page for the most current version.
🚚Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 1-2 business days after your order is processed. In total, you can expect to receive your order within 2-5 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Hardell Shipping Policy
Thank you for choosing Hardell! We are committed to getting your DIY tools—including rotary tools, engraving pens, and digital calipers—to you as quickly and reliably as possible. Please review our shipping policy below.
1. Shipping Areas
We currently ship within the United States only (including all 50 states). We do not offer international shipping at this time.
Note: We are unable to ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time. Please provide a physical street address for delivery.
2. Carriers
We partner with trusted small-parcel carriers to ensure your order arrives safely and on time. Depending on your location and package size, we may use:
- UPS
- USPS
- FedEx
- Other reliable regional carriers
Note: The carrier assigned to your order will be determined at our discretion based on shipping efficiency and your delivery address. We do not currently offer carrier selection at checkout.
3. Shipping Rates
| Order Total | Shipping Cost |
| Under $50.00 | $5.95 |
| $50.00 and above | FREE |
- Shipping rates are calculated per order, not per item.
- Rates are subject to change, but any changes will be clearly posted on this page prior to taking effect.
4. Processing & Delivery Times
Order Processing
- Orders are typically processed within 2 business days after order confirmation.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order has been dispatched.
Delivery Time
- Once shipped, delivery within the continental U.S. generally takes 2–7 business days.
- Total delivery time = Processing time + Shipping time (varies by destination).
Estimated Total Timeline
| Scenario | Estimated Total Time |
| Fastest | 3–4 business days |
| Average | 4–7 business days |
| Slower(remote areas / peak seasons) | Up to 10+ business days |
Important Notes
- During peak seasons (holidays, promotional events) or for hot-selling items, processing and shipping times may experience slight delays. If we anticipate a significant delay, we will proactively notify you via email with an updated estimated delivery date.
- Weather conditions, carrier strikes, or other unforeseen circumstances may also impact delivery times. While these are rare, we appreciate your patience and understanding.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- A unique tracking number
- A direct link to track your package with the assigned carrier
You can track your order anytime using the link provided. If you have not received your tracking information within 3 business days of placing your order, please contact us.
Tip: We also recommend downloading the carrier's mobile app for real-time delivery updates and notifications.
6. Incorrect Shipping Address
Please double-check your shipping address before submitting your order. If you need to correct an address:
- Within 24 hours of placing your order: Contact us immediately at contact@hardell.com with your order number and the correct address. We will do our best to update it before processing.
- After 24 hours: Your order may have already entered the packing/shipping process, and we may not be able to change the address. If the package is returned to us due to an incorrect address, you will be responsible for the reshipment fee.
Important: Hardell is not responsible for packages delivered to an incorrect address provided by the customer. If a package is marked as "Delivered" by the carrier but you have not received it due to an address error, we are unable to issue a refund or replacement.
7. Lost, Stolen, or Damaged Packages
- Lost in Transit: If your tracking shows "Delivered" but you have not received your package within 48 hours, please contact us. We will work with the carrier to investigate.
- Stolen Packages: Hardell is not responsible for packages stolen after delivery confirmation. We recommend using a secure delivery location.
- Damaged Packages: If your order arrives visibly damaged, please refuse delivery or take photos of the packaging and contents immediately. Contact us within 3 days of delivery with photos, and we will assist you with a replacement or refund under our Return Policy.
8. Taxes & Duties
Good news—our products are not subject to any relevant taxes or duties within the United States. You do not need to worry about additional tax charges upon delivery. The price you see at checkout is the final price you pay.
9. Contact Us
If you have any questions about shipping, tracking, or delivery, please don't hesitate to reach out:
📧 Email: contact@hardell.com
📞 Phone: +1 (303)521-2485
🕒 Office Hours: Monday---Friday, 9:00 AM---4:00 PM (EST)
We respond to all shipping inquiries within 1–2 business days.
Hardell reserves the right to update or modify this shipping policy at any time without prior notice. Please refer to this page for the most current version.
Do you offer expedited shipping?
Do you offer expedited shipping?
We don't offer expedited shipping – because we don't think you need it. Most orders ship within 1–2 business days, and delivery typically takes 2–5 days after that. Total time: 3–7 business days to your door.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.