Shipping Policy
Hardell Shipping Policy
Thank you for choosing Hardell! We are committed to getting your DIY tools—including rotary tools, engraving pens, and digital calipers—to you as quickly and reliably as possible. Please review our shipping policy below.
1. Shipping Areas
We currently ship within the United States only (including all 50 states). We do not offer international shipping at this time.
Note: We are unable to ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time. Please provide a physical street address for delivery.
2. Carriers
We partner with trusted small-parcel carriers to ensure your order arrives safely and on time. Depending on your location and package size, we may use:
- UPS
- USPS
- FedEx
- Other reliable regional carriers
Note: The carrier assigned to your order will be determined at our discretion based on shipping efficiency and your delivery address. We do not currently offer carrier selection at checkout.
3. Shipping Rates
| Order Total | Shipping Cost |
| Under $50.00 | $5.95 |
| $50.00 and above | FREE |
- Shipping rates are calculated per order, not per item.
- Rates are subject to change, but any changes will be clearly posted on this page prior to taking effect.
4. Processing & Delivery Times
Order Processing
- Orders are typically processed within 2 business days after order confirmation.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order has been dispatched.
Delivery Time
- Once shipped, delivery within the continental U.S. generally takes 2–7 business days.
- Total delivery time = Processing time + Shipping time (varies by destination).
Estimated Total Timeline
| Scenario | Estimated Total Time |
| Fastest | 3–4 business days |
| Average | 4–7 business days |
| Slower(remote areas / peak seasons) | Up to 10+ business days |
Important Notes
- During peak seasons (holidays, promotional events) or for hot-selling items, processing and shipping times may experience slight delays. If we anticipate a significant delay, we will proactively notify you via email with an updated estimated delivery date.
- Weather conditions, carrier strikes, or other unforeseen circumstances may also impact delivery times. While these are rare, we appreciate your patience and understanding.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- A unique tracking number
- A direct link to track your package with the assigned carrier
You can track your order anytime using the link provided. If you have not received your tracking information within 3 business days of placing your order, please contact us.
Tip: We also recommend downloading the carrier's mobile app for real-time delivery updates and notifications.
6. Incorrect Shipping Address
Please double-check your shipping address before submitting your order. If you need to correct an address:
- Within 24 hours of placing your order: Contact us immediately at contact@hardell.com with your order number and the correct address. We will do our best to update it before processing.
- After 24 hours: Your order may have already entered the packing/shipping process, and we may not be able to change the address. If the package is returned to us due to an incorrect address, you will be responsible for the reshipment fee.
Important: Hardell is not responsible for packages delivered to an incorrect address provided by the customer. If a package is marked as "Delivered" by the carrier but you have not received it due to an address error, we are unable to issue a refund or replacement.
7. Lost, Stolen, or Damaged Packages
- Lost in Transit: If your tracking shows "Delivered" but you have not received your package within 48 hours, please contact us. We will work with the carrier to investigate.
- Stolen Packages: Hardell is not responsible for packages stolen after delivery confirmation. We recommend using a secure delivery location.
- Damaged Packages: If your order arrives visibly damaged, please refuse delivery or take photos of the packaging and contents immediately. Contact us within 3 days of delivery with photos, and we will assist you with a replacement or refund under our Return Policy.
8. Taxes & Duties
Good news—our products are not subject to any relevant taxes or duties within the United States. You do not need to worry about additional tax charges upon delivery. The price you see at checkout is the final price you pay.
9. Contact Us
If you have any questions about shipping, tracking, or delivery, please don't hesitate to reach out:
📧 Email: contact@hardell.com
📞 Phone: +1 (303)521-2485
🕒 Office Hours: Monday---Friday, 9:00 AM---4:00 PM (EST)
We respond to all shipping inquiries within 1–2 business days.
Hardell reserves the right to update or modify this shipping policy at any time without prior notice. Please refer to this page for the most current version.