Return, Refund & Exchange Policy
First of all, thank you for your support and trust in HARDELL! We truly hope you are satisfied with your new purchase from Hardell. However, if you need to return an item, we are here to help.
Hardell currently offers a 30‑natural‑day risk‑free purchase policy.
Return & Refund Policy
When you receive your package, please carefully inspect the packaging. If you find any damaged packaging, damaged merchandise, defects, or missing items, please take photos and send them to us – we will assist you in replacing your order. Customers must notify us of any such issues within 3 natural days of delivery.
We offer a free cancellation within 24 hours service. If you contact us to cancel your order within 24 hours of placing it, we will not charge any fee. If you cancel after 24 hours, the cancellation will not be free; a $15 order cancellation fee** (plus a **$6 restocking fee) will apply, because our warehouse is located in the United States, and your order may have already been packed after 24 hours, making free cancellation impossible.
A. We understand that sometimes it takes longer to discover whether a product has usage issues. If you receive the goods and find product‑related problems that lead to a return more than 3 natural days but less than 30 natural days after delivery:
You must provide photo or video evidence that the product is indeed defective or non‑conforming, and that such defect or non‑conformity substantially impairs the value and functionality of the product. You also need to explain why you were unable to discover the substantial defect within the first 3 natural days. We will cover the return shipping cost.
B. If the product has no quality problems and is returned within 30 natural days, but is no longer in brand‑new, resalable condition (including packaging), a 15% restocking fee will be charged. Any return made after 30 natural days is also subject to a 15% restocking fee. You are responsible for the return shipping costs.
C. After 30 natural days, we no longer provide return or exchange services. However, if you encounter any issues during use, you may contact us by email at any time. We offer a 1‑year warranty on all products from the date of receipt.
Returned items must retain their original packaging.
If a return is due to a product defect on our side, we will refund the full amount and bear the return shipping cost. If the return is for other reasons, we are not responsible for the return shipping fee.
If the return is initiated by the consumer, the shipping cost shall be borne by the consumer, and the exact fee depends on the carrier you choose. If the return is due to our fault (e.g., damaged item or wrong item sent), the consumer is not required to bear the shipping cost for that reason.
Your return shipping fee will be deducted from your original payment.
Return Shipping Fee Rates:
- Rotary Tools: $3.95
- Other Tools: $5.95
Return Process
We reserve the right to refuse returns without prior approval from our Customer Service.
Please send an email to contact@hardell.com with the subject line “Return + Your Order Number”, and specify the reason for your return.
Our customer service team will reply to you within 24 hours and confirm your pickup address and pickup time.
After we receive your confirmation, we will contact you with instructions on how to return the item. Please carefully package the product in its original condition.
Once the package is returned to our U.S. warehouse, we will inspect the condition of the product and restock it.
After all the above steps are completed, we will start the refund process.
You will receive your refund to your original payment card or PayPal within 3‑5 natural days.
Exchange Policy
We bear the exchange costs for replacement products. The exchange standard is: the product packaging and the product itself must be in good condition and not affect the secondary sale.
You have 30 natural days from the date you received the item to apply for an exchange.
Please send an email to contact@hardell.com with the subject line “Exchange + Your Order Number” and specify the reason for your exchange.
Our customer service team will reply to you within 24 hours and confirm your return pickup address, pickup time, and the exchange item you want.
After we receive your confirmation, we will contact you with instructions on how to return the item. Please carefully package the product in its original condition.
Once the package is returned to our U.S. warehouse, we will inspect the condition of the product and restock it.
After all the above steps are completed, we will ship out the replacement item.
All shipping and restocking fees incurred during the exchange process are borne by us.
Contact us
- Email: contact@hardell.com
- Service call:+1 (929) 634-5096
- Office Hours: Monday-Friday EST 9:00am - 3:00pm